, Welcome Aboard!

Thank you for choosing us. Your application for AlphaPhone (VoIP) service has been received and is being processed.

Your reference number should you need to contact us is .

What happens next?

  1. An order confirmation will be sent to .
  2. We'll confirm your new service can be connected.
  3. We'll let you know as soon as your AlphaPhone (VoIP) service is active.
  4. Once your service is active we'll also debit your credit card for:
    • Prorata first month plan fee for your service based on the date it is activated to the end of the billing cycle.

Should you have any questions about your order, please email orders@nelsonbay.com or call our team at 1300 746 754 weekdays between 9am and 5pm AEST.

Nelson Bay Online

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