, Welcome Aboard!
Thank you for choosing us. Your application for Fibre Broadband has been received and is being processed.
Your reference number should you need to contact us is .
What happens next?
- An order confirmation will be sent to .
- We'll confirm your address can be connected.
- When we confirm your service can be connected, you'll receive the expected activation date. If you ordered a modem, we'll configure and send it to you.
- If an installation appointment will be required where you need to be in attendance, we'll notify you of these details via email.
- We'll let you know as soon as your Fibre Broadband is active.
- Once your service is active we'll also debit your credit card or bank account for:
- Broadband activation charge (if applicable).
- The first month's subscription fee.
- Modem and delivery costs (if applicable).
Please check your email (nominated during registration) regularly for further progress of your installation status.
Should you have any questions about your order, please email orders@nelsonbay.com or call our team at 1300 746 754 weekdays between 9am and 5pm AEST.