No. However, there are great benefits when bundling your phone and broadband services with Nelson Bay Online.
Unfortunately not. We ask that you have your local, national, mobile and international call carriers with us. If you choose to preselect to another service provider other than Nelson Bay Online or else a $10 (including GST) surcharge will apply to your account.
In most cases, we can transfer your existing phone service across within 5 – 10 business days. If you don’t have an existing phone service, and wish to get one through us, the process is a little longer; taking up to 30 business days.
When you apply online for an Nelson Bay Online Home Phone, you’ll be given the option to apply for a new phone number or to switch the provider of your existing phone number to Nelson Bay Online.
If there is not an existing phone line in place at your address, you may need to pay additional costs for a new phone line installation.
Alternatively, please call our Sales team on 1300 746 754.
Before starting the signup process, you will need to have the following details handy:
You can sign up for a Nelson Bay Online Home Phone service even if you are not already living at your new address. We’ll ask you for your future move in date so we can organize the connection quickly after you’ve moved in to the new premises.
No, as the service is a residential grade service, there is no Service Level Agreement.
Our phone service uses the same network used by most other Australian providers. You can expect the same reliability and integrity as previously experienced in the past.
You shouldn’t cancel your current service whilst in the middle of switching providers as it may disrupt your connection process.
Once your connection has been switched to Nelson Bay Online, your previous service provider will be notified of the cutover so that they can cancel accordingly. However, we suggest that you contact your previous service provider once your new connection is up and running so that they can confirm that cancellation has taken place.
You need to call us as soon as you know the details of the relocation. Note that we require a minimum of three working days notice to relocate a phone service.
Standard relocation to an existing line: $59 for the first service and $59 for each additional service connected at the same time.
Relocation which requires a technician visit: $125; and $75.50 for each additional service connected at the same time.
Relocation which requires a brand new line: $299; and $179 for each additional service connected at the same time.