We can help you move your existing Nelson Bay Online services and even set up new ones. That includes home broadband (ADSL2+, nbn™) and home phone.
Once you know the date(s) you’ll be moving out of your current address and into the new one, you can make an enquiry about moving your services.
The more notice you give, the more likely we can complete your move on your preferred day – especially if a technician visit is required.
Well, that depends on the services you have with us, and the infrastructure at your new address. Relocation work that requires a technician visit cannot commence until you have access to your new property.
|Relocation type||Estimated timeframes*|
|Home Phone where an active phone line is already present at new address||Up to 2 working days of disconnection from current address|
|Home Phone where a new landline must be installed at new address (urban areas)||Up to 5 working days of disconnection from current address|
|Home Phone where a new landline must be installed at new address (major rural areas)||Up to 10 working days of disconnection from current address|
|Home Phone where a new landline must be installed at new address (minor rural & remote areas)||Up to 15 working days of disconnection from current address|
|ADSL/ADSL2+||Up to 10 working days|
|nbn™ (any technology)||Up to 2 working days after connection appointment (appointments subject to technician availability)**|
* Actual timeframes may differ based on external factors, technician availability and workload.
Relocation fees vary depending on the type of service you're connecting at your new address.
|Relocation Fee type||Amount||What it's for|
|ADSL/ADSL2+ Broadband setup||$59.95||Relocating to ADSL/ADSL2+|
|Standard Phone setup||$59.00||Relocating/Connecting a Home Phone where work is completed at the local telephone exchange|
|Phone setup including line reactivation||$99.00||Relocating/Connecting a Home Phone where a technician must visit your property and re-activate a phone line|
|New phone line installation||$299.00||Relocating/Connecting a Home Phone where a technician must visit your property to install a new phone line|
|nbn™ setup||$79.95*||Relocating to any nbn™ service.|
* An additional New Devlopment fee of up to $300 may be charged by NBN Co if you're moving to a newly developed address.
No. As long as you agree to the applicable relocation fees, you may relocate your service during the term of an existing contract. The term of your contract will remain unchanged.
Not necessarily. This depends on the type of service being connected and the technology in place at your new address.
Please Note: Disconnection usually occurs remotely so a technician visit is rarely needed to deactivate services at your previous address.
Please call us on 1300 746 754 and we'll be happy to help.